Terms & Conditions
1. Introduction: Welcome to Luscent! By using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.
2. Country of Domicile: The United Arab Emirates is our country of domicile. All transactions and interactions conducted through Luscent are governed by the laws of the United Arab Emirates.
3. Payment Methods: We accept payment via Visa and MasterCard. The accepted currencies for payment will be clearly specified on our website.
4. Compliance with Laws: We will not trade with or provide any services to individuals or entities located in countries that are subject to sanctions by the Office of Foreign Assets Control (OFAC) or any other applicable authorities.
5. Age Restriction: Customers using our website who are minors or under the age of 18 shall not register as users of the website and shall not engage in transactions or use our services.
6. Record Keeping: Cardholders are responsible for retaining a copy of transaction records as well as familiarizing themselves with and abiding by our merchant policies and rules.
7. Confidentiality: Users are responsible for maintaining the confidentiality of their accounts, including login credentials and other sensitive information. Any unauthorized use of your account should be reported to us immediately.
8. Dispute Resolution: Any disputes arising from the use of our website or services will be resolved in accordance with the laws of the United Arab Emirates. Both parties agree to submit to the exclusive jurisdiction of the courts in the United Arab Emirates.
9. Amendments to Terms: We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly to stay informed of any updates.
10. Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at Luscent.
By using Luscent, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for shopping with us!
Privacy Policy (PP)
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
- Merchant will not pass any debit/credit card details to third parties
- Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Luscent.ae cannot guarantee the security of any information that is disclosed online
- The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Delivery Policy
- Once your order is placed, we will apply the scent to the fresheners and package them.
- Cost of delivery to all Emirates is 20AED, except the following: Al Qou' - Al Wiqan - Western Region - Sweihan - Remah - Al Khtam - Al Sad - Abu Samrah - Al Dhahrah - Nahil - Sayh Al Daay - Abou Harbaya - Al 'Adlah - Bu Kirayyah - Al'Arad, are subject to 50AE delivery cost.
- Delivery time: 1-5 working days.
Refund Policy
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Refunds will be issued in the cases of:
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.